Terms of Use — iBetterCoach

Last updated: 7 April 2026 Version: 1.0

1. Acceptance of Terms

These Terms of Use ("Terms") govern access to and use of the iBetterCoach platform ("Platform"), operated by iBetterCoach [legal entity to be defined] ("we", "our").

By creating an account, accessing or using the Platform, the user ("User", "Professional" or "you") declares that they have read, understood and fully accept these Terms, as well as our Privacy Policy. If you do not agree with any of the terms described here, you should not use the Platform.

2. Description of the Service

iBetterCoach is a software-as-a-service (SaaS) platform that provides support tools for fitness and sport professionals, including:

• Management of athlete profiles
• Assisted generation of training prescriptions and nutrition plans
• Health screening and risk assessment (ACSM protocol)
• Physical assessment protocols
• Metabolic and physiological calculators
• Supplementation management
• Synchronisation with health devices (wearables)
• Operational tools for gyms and academies

3. Nature of the Service — Decision Support Tool

3.1 The Platform Does Not Replace Professional Judgement

iBetterCoach is a professional decision support tool, not a healthcare, exercise or nutrition provider. All prescriptions, suggestions, calculations and recommendations generated by the Platform — including those assisted by artificial intelligence — constitute initial proposals based on scientific guidelines and must be understood as a starting point for the professional's decision.

3.2 Validation Obligation

The Professional is fully responsible for:

• Validating all prescriptions and suggestions before applying them or sharing them with their athletes
• Adjusting proposals to the actual context of the athlete (physical condition, limitations, preferences, history)
• Supervising the execution of prescribed programmes
• Continuously evaluating the suitability of prescriptions in light of the athlete's evolution
• Referring the athlete to competent health professionals whenever the situation exceeds their scope of practice

3.3 Disclaimer of Liability for Prescriptions

iBetterCoach is not liable, under any circumstances, for prescription decisions made on the basis of suggestions, calculations or information provided by the Platform. Responsibility for prescribing exercise and nutrition plans lies exclusively with the Professional who issues and applies them.

The Professional acknowledges that:

• Suggestions generated by the Platform are informative and indicative
• The application of any prescription without adequate professional validation is the sole responsibility of the User
• The Platform does not replace medical consultation, evaluation by a nutritionist, physiotherapist or any other health professional
• In case of doubt about any prescription or recommendation, the Professional must consult competent professionals and reliable sources before taking any decision

3.4 Health Notice

The information made available on the Platform — including data on clinical conditions, medications, supplements and protocols — is exclusively educational and intended for professional support. It does not constitute medical, nutritional or health advice. Before starting any exercise or eating programme, athletes must be evaluated by qualified health professionals, as recommended by the American College of Sports Medicine (ACSM).

4. Eligibility and Registration

4.1 Who Can Use

The Platform is intended exclusively for:

• Personal trainers and sports coaches
• Managers and owners of gyms and academies
• Duly qualified exercise and health professionals

4.2 Registration Requirements

• Be at least 18 years old
• Provide truthful, complete and up-to-date information
• Maintain the confidentiality of access credentials
• Immediately notify any unauthorised use of the account

4.3 Single Account

Each Professional must maintain a single account. Sharing of access credentials is prohibited.

5. User Obligations

5.1 Lawful Use

The User undertakes to use the Platform in a lawful, ethical manner and in compliance with applicable legislation, in particular:

• Legislation applicable to the practice of personal trainer or sports coach activity
• General Data Protection Regulation (GDPR)
• Consumer protection legislation
• Code of Conduct applicable to their profession

5.2 Athlete Data

The Professional is responsible for:

• Obtaining the informed consent of athletes before entering their data into the Platform
• Ensuring the truthfulness and updating of the data entered
• Protecting access data that allows consultation of athlete information
• Not entering false, fraudulent or third-party data without consent
• Respecting the ownership of athlete data as defined in the Privacy Policy

5.3 Prohibited Use

The following are expressly prohibited:

• Using the Platform for illegal or unauthorised purposes
• Attempting to access data of other users or athletes without authorisation
• Reselling, sublicensing or redistributing access to the Platform
• Reverse engineering, decompiling or disassembling any part of the Platform
• Using automated mechanisms (bots, scrapers) to access the Platform
• Introducing malicious content (viruses, malware, harmful code)
• Intentionally overloading the Platform infrastructure

6. Intellectual Property

6.1 iBetterCoach Ownership

The Platform, including its source code, algorithms, prescription models, interface, design, exercise database, knowledge base content and all associated documentation, is the exclusive property of iBetterCoach and is protected by intellectual property rights.

6.2 Licence to Use

iBetterCoach grants the User a limited, non-exclusive, non-transferable and revocable licence to use the Platform during the term of the subscription, exclusively for the purposes set out herein.

6.3 User Content

Data, prescriptions and content created by the Professional within the use of the Platform remain the property of the Professional. iBetterCoach does not claim any ownership rights over such content.

6.4 Athlete Data

The athlete's personal data belongs to the athlete, as detailed in the Privacy Policy and the Platform's data ownership model.

7. Data Sharing and Consent

7.1 Essential Condition

Use of the Platform necessarily implies the collection and processing of personal data as described in the Privacy Policy. This data sharing is an essential condition for the operation of the service.

7.2 Mandatory Consent

By using the Platform, the User:

• Expressly consents to the collection, storage and processing of their personal data and the data of the athletes they enter
• Accepts that the data will be used for the purposes described in the Privacy Policy
• Understands that, without such sharing, the Platform cannot provide the contracted service

7.3 Refusal

If the User does not agree with the collection and processing of data, they should not use the Platform. Refusing to share the necessary data results in the impossibility of accessing the service.

7.4 Use of Data for Service Improvement

iBetterCoach may use aggregated and anonymised data for the purposes of improving prescription algorithms, developing new features and statistical analysis, without it being possible to identify any individual user or athlete.

8. Subscriptions and Payments

8.1 Plans

The Platform offers different subscription plans with varying features and limits. Details of each plan are available on the pricing page.

8.2 Trial Period

iBetterCoach offers a 14-day free trial period, with no need for payment data. After the trial period, access to paid features will be suspended until activation of a subscription.

8.3 Billing

• Subscriptions are billed monthly, unless otherwise indicated
• Prices are subject to change with 30 days' prior notice
• Payment is processed through third-party payment providers

8.4 Cancellation

• The User may cancel the subscription at any time
• Cancellation takes effect at the end of the current billing period
• There is no refund for partial periods already billed
• After cancellation, data is retained as per the Privacy Policy

9. Availability and Maintenance

9.1 Availability

iBetterCoach is committed to keeping the Platform continuously available. However, we do not guarantee uninterrupted availability and there may be periods of unavailability due to maintenance, updates or circumstances beyond our control.

9.2 Maintenance

Scheduled maintenance interventions will, whenever possible, be communicated in advance. Urgent security interventions may be carried out without prior notice.

10. Disclaimer of Warranties

10.1 Service "As Is"

The Platform is provided "as is" and "as available". iBetterCoach does not provide any warranties, express or implied, regarding:

• Suitability of the Platform for a particular purpose
• Accuracy, completeness or timeliness of the information generated
• Absence of errors, interruptions or failures
• Adequacy of prescriptions to the specific profile of each athlete
• Results obtained with the use of the Platform

10.2 Scientific Content

The Platform incorporates information based on published scientific guidelines (notably ACSM, WHO, among others). However:

• Exercise and nutrition science is constantly evolving
• Guidelines may be updated by scientific bodies without the Platform immediately reflecting those changes
• The application of generic guidelines to individual cases always requires professional evaluation
• iBetterCoach does not guarantee that the scientific information made available is always updated with the most recent publications

10.3 Artificial Intelligence and possibility of errors

AI-assisted features:

• Generate probabilistic, not deterministic, suggestions
• May produce information that is incorrect, outdated, incomplete or unsuitable, including "hallucinations" (plausible but factually wrong content), numerical errors, non-existent citations or recommendations inconsistent with the Athlete's profile
• May contain inaccuracies or suggestions inappropriate for specific cases
• Must always be validated by the Professional before application, with a critical mindset and cross-checking against reliable sources
• Do not replace professional training, experience and judgement

Additionally, automated calculations, metabolic formulas, assessment protocols and knowledge base content may contain errors, be outdated with respect to the most recent scientific guidelines or rely on assumptions that do not apply to every case. The User acknowledges that no information presented by the Platform should be treated as absolute truth without critical validation.

Pursuant to Regulation (EU) 2024/1689 (AI Act), iBetterCoach expressly informs Users that they are interacting with an artificial intelligence system and that outputs should be interpreted with a critical mindset.

11. Limitation of Liability

11.1 Exclusion of Liability

To the maximum extent permitted by applicable law, iBetterCoach shall not be liable for:

• Personal or health damages resulting from the application of prescriptions generated or assisted by the Platform
• Professional decisions made on the basis of the Platform's suggestions or information
• Loss of data caused by circumstances beyond iBetterCoach's reasonable control
• Indirect, consequential, incidental or punitive damages, including loss of profits, loss of customers, loss of reputation or business interruption
• Acts or omissions of third parties, including payment, authentication or hosting service providers
• Inadequate use of the Platform by the User

11.2 Liability Cap

Where the total exclusion of liability is not permitted by applicable law, iBetterCoach's total liability towards the User, for all claims taken together, will be limited to the total amount paid by the User in the 12 months prior to the event giving rise to the claim.

11.3 Professional's Duty of Care

The Professional acknowledges that they have a legal and ethical duty to:

• Exercise their activity with diligence and competence
• Verify the adequacy of any prescription to the specific case
• Keep up to date scientifically and professionally
• Not delegate their professional responsibility to any automated system
• Maintain professional insurance appropriate to their activity

12. Indemnification

The User undertakes to indemnify and hold harmless iBetterCoach, its directors, employees and partners from any claims, damages, losses, costs or expenses (including attorneys' fees) arising from:

• Breach of these Terms by the User
• Negligent or inappropriate use of the Platform
• Infringement of third-party rights
• Failure to comply with legal or regulatory obligations by the User
• Claims by athletes or third parties related to prescriptions issued by the Professional

13. Suspension and Termination

13.1 By iBetterCoach

iBetterCoach reserves the right to suspend or cancel User access, with or without prior notice, in the event of:

• Breach of these Terms
• Fraudulent, abusive or illegal use
• Failure to pay after a grace period
• Risk to the security of the Platform or other users

13.2 By the User

The User may cancel their account at any time through the Platform settings or by contacting support.

13.3 Effects of Termination

After termination:

• Access to the Platform will be deactivated
• Data will be retained and deleted as per the Privacy Policy
• The Professional may request the export of their data prior to cancellation
• Clauses concerning intellectual property, limitation of liability and indemnification survive termination

14. Dispute Resolution

14.1 Applicable Law

These Terms are governed by Portuguese law.

14.2 Competent Forum

For the resolution of any disputes arising from these Terms, the parties agree to submit to the exclusive jurisdiction of the Portuguese courts, with express waiver of any other.

14.3 Amicable Resolution

Before resorting to the courts, the parties undertake to make reasonable efforts for the amicable resolution of any dispute, within 30 days of written notification by the aggrieved party.

15. General Provisions

15.1 Entirety

These Terms, together with the Privacy Policy, constitute the entire agreement between the parties regarding use of the Platform.

15.2 Changes

iBetterCoach reserves the right to change these Terms at any time. Changes will be communicated with at least 15 days' notice. Continued use after that period constitutes acceptance of the new Terms.

15.3 Partial Invalidity

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15.4 Waiver

The non-application of any provision of these Terms does not constitute a waiver of the right to apply it in the future.

15.5 Assignment

The User may not assign their contractual position without the prior written consent of iBetterCoach.

16. Contact

For matters related to these Terms of Use:

Email: support@ibettercoach.com Address: [To be defined]

This document is part of the iBetterCoach product governance and must be reviewed by a lawyer before publication. The exclusion and limitation of liability clauses must be validated against applicable Portuguese and European legislation.