⚠️ Draft — pending legal review before publication
Version: 1.0In force since:

Terms of Use for Athletes

iBetterCoach Version: 1.0 Date: [to be defined]

⚠️ Notice: Document for the Athlete (B2C end user), to be presented in plain, accessible language. The Terms for Professionals (B2B) are in a separate document. Requires legal review before publication.

1. Welcome

These Terms explain the rules for using iBetterCoach when you use the Platform as an Athlete — that is, as someone receiving support from a Personal Trainer, nutritionist, physiotherapist or other professional who also uses the Platform.

The language is plain and direct because we want you to know exactly what you are accepting. If anything is unclear, write to us at support@ibettercoach.com.

2. Who iBetterCoach is

iBetterCoach is a technology platform that helps sport and wellness professionals organise your assessment, training and nutrition. We are not a clinic and we do not provide healthcare. The person who supports you is still your professional — we are the tool they use to serve you better.

3. Who can use the Platform

To use iBetterCoach you need to:

  • Be at least 18 years old (minor users require parental authorisation and a separate mechanism)
  • Have been invited by a qualified professional (PT, nutritionist, etc.) who already uses the Platform
  • Agree with these Terms, the Privacy Policy and the Informed Consent for Health Data
  • Accept sharing your health data with your professional and with iBetterCoach (technical processor)

If you do not agree with any of these points, you cannot use the Platform. This requirement exists because it would not be safe or lawful to prescribe training or nutrition without these data.

4. What you can do on the Platform

  • Fill in your anamnesis (clinical history, habits, goals)
  • Record anthropometric measurements (weight, height, perimeters)
  • Connect wearables (Garmin, Apple Watch, etc.) so your professional can see your real activity
  • Receive training and nutrition prescriptions validated by your professional
  • Communicate with your professional inside the Platform
  • Track your progress over time
  • Export your data at any time (right to data portability)

5. Your data is yours

We believe your health and training data belong to you. That is why:

  • You decide what you share and when
  • You can export all your data in JSON or CSV format at any time
  • You can delete your account and your data at any time
  • You can withdraw consent without giving any reason
  • Your data are never sold to anyone
  • Your data are not used for advertising or for training third-party AI models
  • Your data are not shared with insurers, employers, social networks or other professionals without your express consent

Read more in our Privacy Policy and the Informed Consent for Health Data.

6. What we are NOT

iBetterCoach does not:

  • Diagnose you
  • Prescribe medication
  • Treat you
  • Replace your doctor, nutritionist or physiotherapist
  • Guarantee results (weight loss, muscle gain, performance)

Everything you see in the app are suggestions generated by a scientific engine and complemented by artificial intelligence, to be reviewed and validated by your professional. Nothing has clinical effect before professional validation.

⚠️ Important: the app may show incorrect information. iBetterCoach uses artificial intelligence and automated calculations that may sometimes produce content that is incorrect, outdated or unsuitable for your case — for example, text that sounds true but is not (AI "hallucinations"), numerical values outside the safe range or recommendations that don't apply to you. Don't treat anything you see in the app as absolute truth. Always keep a critical mindset, talk to your professional whenever you have doubts, and if there is any health question, consult a doctor.

If you have a medical emergency, call 112 (Portugal) or contact local emergency services.

7. Your responsibilities

You commit to:

  • Provide truthful and up-to-date information in the anamnesis — wrong information may lead to inadequate prescriptions
  • Tell your professional about any change in your health, medication, injuries or conditions
  • Consult a doctor before starting exercise if you have clinical conditions (see Medical Disclaimer)
  • Stop immediately any exercise if you feel abnormal pain, dizziness, shortness of breath, chest pain or any other symptom and contact your doctor
  • Not share your access credentials with anyone
  • Not use the Platform for unlawful purposes or to violate the Acceptable Use Policy

8. What you cannot do

You cannot:

  • Create fake accounts
  • Use someone else's identity
  • Attack the Platform (hacking, scraping, injection, DDoS, etc.)
  • Share offensive, illegal content or content that infringes third-party rights
  • Use the Platform for spam, phishing or fraud
  • Try to bypass security, authentication or billing mechanisms
  • Try to access other people's accounts or data

If you breach these rules we may suspend or terminate your account.

9. Payments

As a rule, your subscription is paid by your professional or by your gym/club. If you directly subscribe to a premium service, the Subscription and Billing Terms and the Refund Policy apply.

10. Account closure

10.1 By your initiative

You may delete your account at any time through the app's settings, without giving any reason. In that case:

  • Your data remain available for export for 30 days
  • After 30 days, they are deleted (unless a legal obligation requires retention)

10.2 By your professional

If your relationship with your professional ends, they may archive your account. In that case:

  • You receive email notification
  • You have 30 days to export your data or transfer to another professional
  • After 30 days, the data are deleted

10.3 By iBetterCoach

In exceptional cases (AUP breach, fraud, court order), iBetterCoach may terminate your account. You will always be notified by email and have the right to export the data when legally possible.

11. Limits of our liability

To the maximum extent permitted by law:

  • iBetterCoach is not liable for training, nutrition or health decisions made based on Platform suggestions — that responsibility lies with your professional
  • iBetterCoach does not guarantee specific results
  • iBetterCoach is not liable for injuries, adverse events or clinical worsening resulting from exercise
  • Our total liability towards you, in any case, is limited to the amount you have paid to iBetterCoach in the last 12 months (or zero, if there is no direct payment)

These limitations do not apply to wilful misconduct or gross negligence by iBetterCoach, nor to your mandatory legal rights as a Portuguese and European consumer.

12. Your legal rights as a consumer

You have the right to:

  • Complain through the Electronic Complaints Book (www.livroreclamacoes.pt)
  • Resort to Alternative Consumer Dispute Resolution (ADR) — Law 144/2015
  • File a complaint with the Portuguese Data Protection Authority (CNPD) — www.cnpd.pt — in data protection matters
  • Use the European Online Dispute Resolution (ODR) platform — https://ec.europa.eu/consumers/odr

13. Changes to these Terms

We may update these Terms. If changes are material, we will notify you at least 30 days in advance by email or in the app. If you do not agree, you may delete your account before they take effect.

14. Law and jurisdiction

These Terms are governed by Portuguese law. Any dispute will be resolved in the Portuguese courts, without prejudice to your mandatory consumer rights.

15. Contacts

Document prepared for iBetterCoach. Requires formal legal review before publication.

This document may be updated. The version in force is always the one available on this page.

Other legal documents