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Legal document · 03

Athlete Terms

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Version
1.3
In force since
Last updated
Draft — pending legal review before publication
In this document
  1. 1. Welcome
  2. 2. Who iBetterCoach is
  3. 3. Who can use the Platform
  4. 4. What you can do on the Platform
  5. 5. Your data is yours
  6. 6. What we are NOT
  7. 7. Your responsibilities
  8. 8. What you cannot do
  9. 9. Payments
  10. 10. Account closure
  11. 11. Limits of our liability
  12. 12. Your legal rights as a consumer
  13. 13. Changes to these Terms
  14. 14. Law and jurisdiction
  15. 15. Data controller
  16. ⚠️ [UNDER LEGAL REVIEW] Qualification of the data controller
  17. 16. Contacts

iBetterCoach Version: 1.3 Date: 27 July 2026

⚠️ Notice: Document for the Athlete (B2C end user), to be presented in plain, accessible language. The Terms for Professionals (B2B) are in a separate document. Requires legal review before publication.

1. Welcome

These Terms explain the rules for using iBetterCoach when you use the Platform as an Athlete — that is, as someone receiving support from a Personal Trainer, nutritionist, physiotherapist or other professional who also uses the Platform.

The language is plain and direct because we want you to know exactly what you are accepting. If anything is unclear, write to us at support@ibettercoach.com.

2. Who iBetterCoach is

iBetterCoach is a technology platform that helps sport and wellness professionals organise your assessment, training and nutrition. We are not a clinic and we do not provide healthcare. The person who supports you is still your professional — we are the tool they use to serve you better.

3. Who can use the Platform

To use iBetterCoach you need to:

  • Be at least 16 years old to use the Platform
  • Have been invited by a qualified professional (PT, nutritionist, etc.) who already uses the Platform
  • Agree with these Terms, the Privacy Policy and the Informed Consent Form for Health Data
  • Accept sharing your health data with your professional and with iBetterCoach (this role is subject to the qualification under legal review — see section 15)

If you do not agree with any of these points, you cannot use the Platform. This requirement exists because it would not be safe or lawful to prescribe training or nutrition without these data.

3.1 Minors and body photos

  • The submission of body photos is prohibited for users under 18 years old and is subject to a technical block in the app. Body-photo features are only available from the age of 18.
  • For users who are 16 or 17 years old, the processing of health data is subject to additional safeguards.

⚠️ [to be confirmed by counsel] whether, for users aged 16–17 and the processing of health data, the data subject's own consent is sufficient or whether the consent of the holder of parental responsibility is required (and the corresponding verification mechanism).

4. What you can do on the Platform

  • Record manual measurements (weight, waist, hip and other perimeters) in the mobile app
  • Upload body photos in the app or allow your authorised professional to upload them, always with your optional authorisation (only from the age of 18 — see section 3.1)
  • Enable automatic wearable synchronisation via Apple Health or Health Connect (steps, heart rate, resting HR, sleep, HRV, VO2max and training sessions) — optional and subject to consent (see section 4.1)
  • Receive training and nutrition prescriptions validated by your professional
  • Communicate with your professional inside the Platform
  • Track your progress over time, with metrics presented under a responsible-gamification approach (see section 7.1)
  • Request a copy of your data at any time through privacy@ibettercoach.com (right to data portability)

Your anamnesis and sensitive clinical data (conditions, medication, surgeries) are not entered by you in the mobile app — they are recorded by your Professional on the web platform, as part of the support they provide to you.

The automatic synchronisation of health data from your wearable is separate, specific and optional: the Platform works normally without it. The following applies:

  • Your consent is required BEFORE any synchronisation. The order is: (1) legal consent in the app → (2) operating-system permission (Apple Health / Health Connect) → (3) start of synchronisation.
  • Two "yeses" are needed: the legal consent given to the Platform and the operating-system permission. The operating-system permission does not replace legal consent.
  • You may withdraw consent at any time (Article 7(3) GDPR), without having to give a reason, stopping synchronisation from that moment onwards.
  • We record the version, the text and the date of the consent given.

Purposes of the synchronised health data: reading of your habits by your Professional, to support the follow-up; and presentation of metrics to you under a responsible-gamification approach. (Legal basis and roles are subject to the qualification under legal review — see section 15.)

5. Your data is yours

We believe your health and training data belong to you. That is why:

  • You decide what you share and when
  • You can request a copy of your data at privacy@ibettercoach.com; we respond within the time limit set out in Article 12(3) GDPR
  • You can delete your account at any time — deletion erases or anonymises your personal and health data, retaining only what the law requires (see section 10)
  • You can withdraw consent without having to give any reason (Article 7(3) GDPR)
  • Your data are never sold to anyone
  • Your data are not used for advertising
  • Your data are not shared with insurers, employers, social networks or other professionals without your explicit consent

You separately confirm the Terms, Privacy Policy and health-data consent on a dedicated page, through a personal link with a one-time token sent to your email or, if you are already authenticated, directly on the Platform. Your professional cannot confirm these documents or give consent on your behalf. Each choice is associated with the version and cryptographic digest (SHA-256) of the text presented to you.

If the mandatory documents change, previous confirmations no longer unlock access and a new request is required so that you can review and confirm the current version. During this renewal, you may still withdraw the optional authorisation for photographs; you can only authorise them again once the mandatory documents are current.

Authorisation for photographs is separate and optional. You may refuse it and continue using the other features, authorise it later or withdraw it at any time. Withdrawal immediately blocks new reads and new issuance of access URLs. A link issued before withdrawal may continue to work for no more than 15 minutes.

Read more in our Privacy Policy and the Informed Consent Form for Health Data.

6. What we are NOT

iBetterCoach does not:

  • Diagnose you
  • Prescribe medication
  • Treat you
  • Replace your doctor, nutritionist or physiotherapist
  • Guarantee results (weight loss, muscle gain, performance)

Everything you see in the app consists of information and suggestions that must be reviewed and validated by your professional. Nothing has clinical effect before professional validation.

⚠️ Important: the app may show incorrect information. The Platform's calculations and automated rules may sometimes produce information that is incorrect, outdated or unsuitable for your case — for example, numerical values outside the safe range or recommendations that do not apply to you. Do not treat anything you see in the app as absolute truth. Always keep a critical mindset, talk to your professional whenever you have doubts, and if there is any health question, consult a doctor.

If you have a medical emergency, call 112 (Portugal) or contact local emergency services.

7. Your responsibilities

You commit to:

  • Provide truthful and up-to-date information in the anamnesis — wrong information may lead to inadequate prescriptions
  • Tell your professional about any change in your health, medication, injuries or conditions
  • Consult a doctor before starting exercise if you have clinical conditions (see Medical Disclaimer)
  • Stop immediately any exercise if you feel abnormal pain, dizziness, shortness of breath, chest pain or any other symptom and contact your doctor
  • Not share your access credentials with anyone
  • Not use the Platform for unlawful purposes or to violate the Acceptable Use Policy

7.1 Responsible gamification

The metrics and gamification features exist to support you, not to pressure you. That is why the Platform:

  • Does not encourage you to push beyond your limits (we do not use messages such as "do one more rep" or "one more kilometre")
  • Celebrates habits and adherence, not extreme performance
  • Reinforces your Professional's prescription and never exceeds it
  • Takes special care with weight and body metrics and with underage users

If you feel that any message or goal pressures you in a harmful way, talk to your Professional and contact us.

8. What you cannot do

You cannot:

  • Create fake accounts
  • Use someone else's identity
  • Attack the Platform (hacking, scraping, injection, DDoS, etc.)
  • Share offensive, illegal content or content that infringes third-party rights
  • Use the Platform for spam, phishing or fraud
  • Try to bypass security, authentication or billing mechanisms
  • Try to access other people's accounts or data

If you breach these rules we may suspend or terminate your account.

9. Payments

As a rule, your subscription is paid by your professional or by your gym/club. If you directly subscribe to a premium service, the Subscription and Billing Terms and the Refund Policy apply.

10. Account closure

10.1 By your initiative

You may delete your account at any time, without giving any reason, through:

When you request deletion, we transparently show you what is deleted and what is retained, for how long and why ("this deletes X; Y is retained for Z due to a legal obligation"). Specifically:

  • During the 30-day period, you can cancel the request and recover your account.
  • After 30 days, your personal and health data are deleted or anonymised.
  • We do not delete everything automatically: some records must be kept due to a legal obligation. This is the case for billing records, which must be kept for tax and accounting reasons (~10 years in Portugal — ⚠️ [to be confirmed by counsel/accountant] for the exact period). In those records, we do not delete the record, we only anonymise the user identifier.
  • It may also be necessary to keep any clinical record that your healthcare professional has a legal duty to retain (⚠️ [to be confirmed by counsel]).

10.2 By your professional

If your relationship with your professional ends, they may archive your account. In that case:

  • You receive email notification
  • You have 30 days to request a copy of your data or transfer to another professional
  • After 30 days, the data are deleted

If it is your professional who stops using the platform — through cancellation or non-payment — the period is double: 60 days. The reason is simple: in that case you did nothing, and you may not even know they left. Therefore:

  • You are notified directly by email, not through your professional
  • You have 60 days to request a copy of your data or transfer to another professional
  • Only then are the data deleted

10.3 By iBetterCoach

In exceptional cases (AUP breach, fraud, court order), iBetterCoach may terminate your account. You will always be notified by email and may request a copy of the data where legally possible.

11. Limits of our liability

To the maximum extent permitted by law:

  • iBetterCoach is not liable for training, nutrition or health decisions made based on Platform suggestions — that responsibility lies with your professional
  • iBetterCoach does not guarantee specific results
  • iBetterCoach is not liable for injuries, adverse events or clinical worsening resulting from exercise
  • Our total liability towards you, in any case, is limited to the amount you have paid to iBetterCoach in the last 12 months (or zero, if there is no direct payment)

These limitations do not apply to wilful misconduct or gross negligence by iBetterCoach, nor to your mandatory legal rights as a Portuguese and European consumer.

You have the right to:

  • Complain through the Electronic Complaints Book (www.livroreclamacoes.pt)
  • Resort to Alternative Consumer Dispute Resolution (ADR) — Law 144/2015
  • File a complaint with the Portuguese Data Protection Authority (CNPD) — www.cnpd.pt — in data protection matters
  • Use the European Online Dispute Resolution (ODR) platform — https://ec.europa.eu/consumers/odr

13. Changes to these Terms

We may update these Terms. If changes are material, we will notify you at least 30 days in advance by email or in the app. If you do not agree, you may delete your account before they take effect.

14. Law and jurisdiction

These Terms are governed by Portuguese law. Any dispute will be resolved in the Portuguese courts, without prejudice to your mandatory consumer rights.

15. Data controller

This point is being determined by legal advice and may change the framing of several sections of this document. There are two possible readings of iBetterCoach's role: (a) Data processor of the Athlete's data, processed on behalf of the Professional (data controller), under the DPA; or (b) Data controller, possibly as a joint controller with the Professional (Article 26 GDPR), given that iBetterCoach maintains a direct relationship with the Athlete (own account, acceptance of the Terms and consent given directly to the Platform) and processes data for its own purposes (metrics/gamification, product improvement and security). The final determination will be reflected in this section, in the DPA document and in the consent flows. Pending validation by a lawyer specialised in GDPR.

16. Contacts

Document prepared for iBetterCoach. Requires formal legal review before publication.

This document may be updated. The version in force is always the one available on this page.

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